Refund policy

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At Get Rise, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Refund Policy carefully before requesting a return or refund.

Returns

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition you received it.
Be in its original packaging.
Include all original accessories (if applicable).
Be accompanied by the receipt or proof of purchase.

To start a return, please contact us at:

📧 info@getrise.com

Returns should be sent only after approval to the following address:

📍 575A, Faisal Town, Lahore, Pakistan

Please note that returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of receiving your order by emailing info@getrise.com or calling +92 334 6313143.

We will review the issue and arrange a suitable replacement or refund where applicable.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including:

Opened or used wellness supplements
Personal care products
Products with broken safety seals
Customized or personalized items
Gift cards
Sale or clearance items (unless defective)

If you have questions regarding the eligibility of your product, please contact our support team.

Exchanges

If you wish to exchange a product, please first request a return.

Once your return has been approved and received, you may place a new order for the desired product.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

Your refund will be processed to your original payment method.
Refunds are typically completed within 7–10 business days, depending on your bank or payment provider.
Processing times may vary based on your financial institution.